Senior Community Trainer

View full description

Requirements:

• 5 years in a training, customer onboarding, or implementation support role (preferably in healthcare or SaaS).
• Strong communication and presentation skills, both in-person and virtual.
• Experience developing and delivering engaging training content.
• Familiarity with LMS tools, customer training platforms, and tracking KPIs.
• Highly organized, self-motivated, and detail-oriented.
• Comfortable working cross-functionally in a fast-paced environment.

Responsibilities:

• Deliver and facilitate customer training across implementation, go-live, and ongoing education phases.
• Support the development and maintenance of training plans and materials aligned with our training framework.
• Manage scheduling, coordination, and delivery of live and asynchronous training sessions.
• Track participation, completion, and engagement metrics across training programs.
• Ensure training content is up-to-date and aligned with product updates, customer needs, and compliance standards.
• Assist in maintaining a library of pre-packaged training modules tailored to various customer segments and roles.
• Support the upkeep and expansion of the Inspiren Learning Center and related knowledge assets.
• Work with Implementation and Clinical Success teams to ensure training pathways are effectively executed.
• Monitor and report on customer progress, proficiency, and training effectiveness.
• Provide input for case studies and success stories that highlight effective product adoption.
• Collaborate with Product, Marketing, and Clinical Success to ensure training materials reflect evolving messaging and product capabilities.
• Relay customer feedback and usage patterns to inform product and training updates.