User Researcher

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Requirements:

• 5+ years of experience in User research/UX research/Design research, ideally within fast-moving product teams
• Fluent in Spanish and proficient in English
• Based in or willing to relocate to Mexico City; open to travel for research
• Comfortable conducting qualitative research across various channels: in-person, phone, WhatsApp, Zoom, etc.
• Experience with mixed-methods research, including usability testing, user interviews, surveys, field studies, and diary studies
• Strong synthesis and storytelling skills—you make insights impossible to ignore

Responsibilities:

• Partner with product, design, and growth to inform roadmaps, shape strategies, and inspire new ideas
• Lead end-to-end research projects—across both exploratory and evaluative work—focused on user needs, behaviors, and pain points
• Conduct generative research to uncover unmet needs and opportunities, and usability testing to refine experiences before launch
• Synthesize findings into clear, actionable insights that move the team forward
• Bring rigor to our understanding of our Spanish-speaking immigrant community and ensure we're solving the right problems
• Help build scalable research practices that evolve with Comun as we grow