Bilingual Customer Experience Specialist (Italian & English Speaker) - fully remote
48000.0 - 50000.0 CAD per year
Company:Too Good To Go
Location:Canada
Languages:English, Italian
Skills:
SalesforceCustomer serviceExcellent communication skillsCRMCustomer supportEnglish communication
Requirements:
Previous experience in customer service, preferably in contact or call centre Fully written and verbal proficiency in English and Italian, to communicate with users and partners across Canada. Based in Ontario. Comfortable working towards KPIs and performance targets, with a strong focus on delivering great customer outcomes Open to feedback and coaching, and see them as opportunities to learn, grow, and deliver even better experiences for our customers. Previous experience working with CRMS Zendesk & Salesforce will be a plus! A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners Like being part of a fast-pasted dynamic environment and like to engage with customers and business partners Detail-oriented and stay focused even when you have to handle repetitive tasks. Working somewhere where you can have a social and environmental impact is one of your absolute dreams. Sustainability is a great passion of yours and something that shines through in your professional and personal experiences. Previous experience working in a marketplace or the Food Industry will also be a plus.
Responsibilities:
Be the main point of contact for our customers and partners ensuring they receive outstanding customer/partner support by answering inquiries through email, chat and phone. Answer all questions through some of our SSMM tools (such as Facebook, App Store, Play Store and Trustpilot) Handle priority situations (urgent cases) as well as contact stores proactively when necessary. Execute processes to encourage, inspire and empower our partners and consumers towards a more sustainable behaviour. Follow a predefined schedule that ensures consistent coverage across our support channels, with punctuality and adherence to assigned shifts being key to our team’s success. Be our best ambassador by embodying the philosophy and tone of our brand. Collaborate closely with other teams to spot challenges early on and enhance efficiency.