Business Intelligence Engineer (Analytics focus)

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Requirements:

• Bachelors' Degreed
• Experience in Google/Looker, or PowerBI
• Experience in transcription in SQL
• Experience with business analysis tools like: Cognos, OBIEE
• Experience with MS Excel and Access
• Uniphore for transcription data or similar

Responsibilities:

• Provide and manage data reports and analyses based on both recurring and ad hoc requests.
• Understand business goals, gather requirements, and communicate effectively about what data is available or limited.
• Extract and manipulate data using SQL, Cognos ReportNet, OBIEE Answers, and Google Looker.
• Build and automate dashboards and reports, especially related to Uniphore transcription data.
• Ensure data quality, contribute to testing and implementation for system upgrades or changes, and analyze the impact on data/reporting.
• Act as a liaison between business and IT, resolving data-related technical issues collaboratively.
• Collaborate closely with the Speech Operations (SO) team to generate insights from transcribed customer interactions.