ServiceNow Developer (ESOM - SAM)

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Requirements:

• Bachelor’s degree in computer science, business, management, information systems, engineering or related field (8 years of additional relevant experience may be substituted for education)
• 8 years of IT experience as ServiceNow Solution development or similar ITSM/ITAM/HAM-SAM Solutions, with demonstrated success on large projects.
• Strong understanding of ITSM processes, systems and best practices; with proven track record of ITSM implementation at scale.
• Strong interpersonal, analytical and problem-solving skills.
• Excellent written & verbal communication skills, with excellent stakeholder engagement.
• Ability to work with teams, but self-motivated to complete projects on your own.
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
• Aptitude to address sensitive situations and positively resolve them.
• Ability to obtain and maintain Public Trust Clearance.

Responsibilities:

• Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements.
• Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support solutions delivery.
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration.
• Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation.
• Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives.
• Determine and facilitate relevant training for junior professionals and users across agency contracts.
• Provide mentorship for ITSM professionals.
• Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
• Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of ITSM requirements.
• Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
• Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
• Ensure solutions are compliant with the requisite regulations and applicable industry standards.
• Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.