Practice Success Manager

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Requirements:

• Proven experience in the aesthetics, beauty, or wellness industries, with a deep understanding of how to serve providers and customers effectively at scale.
• Experience building, managing, and optimizing a large portfolio of accounts, balancing proactive and reactive account management. You have a strong understanding of successful P&L management and are committed to ensuring providers’ success at every level.
• Strong skills in coaching, mentorship, and communication, ensuring you can support a large provider base and help them thrive in a scalable way.
• Comprehensive understanding of how to drive growth and efficiency in the aesthetics business, managing both operational and strategic aspects to maximize provider success.

Responsibilities:

• Own the relationship with each of your ~100 providers from launch to growth, and management. Help them be successful by coaching, advising, and leveraging all of Moxie’s tools.
• Build strong, trusted relationships with a portfolio of providers, guiding them through the ongoing growth of their businesses with Moxie.
• Influence the health and success of providers by executing scalable initiatives, ensuring each provider receives personalized guidance on challenges like staffing, device purchases, and account management.
• Offer mentorship through one-on-one interactions, group settings, and tailored training, ensuring providers maximize their investment in Moxie and achieve sustainable revenue growth.
• Actively listen to provider feedback and use insights to drive improvements across the business, ensuring Moxie’s platform evolves to meet provider needs.
• Leverage data and analytics to identify opportunities for growth, helping providers navigate AOV, price shopping, and marketing strategies to drive customer growth.
• Contribute to a collaborative, positive team environment by sharing insights, supporting peers, and working together to drive overall provider success.