Staff UX/Product Researcher (6 months maternity cover)

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Requirements:

• Ideally 5-7 years of in-house Product/UX Research experience, especially in Product/SaaS environments
• Intimately familiar with design-thinking, agile product development practices, various validation practices and life in a fast-paced environment.
• Knows how to meaningfully insert research across the product development lifecycle and thrives in fast-paced, iterative environments.
• Works autonomously to turn business questions into focused research efforts, aligning with product and business goals
• Works confidently across multiple types of qualitative and quantitative data sources with a strong ability to combine insights from both to drive evidence-based decisions
• Leverages multiple data sources to generate holistic market & customer understanding
• Turns complex insights into clear, actionable narratives that resonate with diverse audiences
• Strong at stakeholder management, at aligning diverse perspectives, building buy-in, and ensuring research drives a shared understanding and informed decisions
• Confident and skilled at designing and facilitating workshops which for example aims to translate research insights into clear, actionable ways forward
• Confident and compelling communicator, able to effectively share research insights with both small teams and larger audiences
• Builds research systems that scale, from utilising tools and repositories to onboarding and upskilling frameworks
• Familiar with research tooling, participant recruitment, data management, and ethical standards and how to streamline them at scale

Responsibilities:

• Investigate & explore future bets and provide data-driven insights to drive meaningful investment decisions
• Bring the voice of the customer to strategic conversations, directly impacting future roadmaps, investment decisions, and domain priorities
• Provide clarity and conviction in understanding our target audience's deeper rooted needs, pains, opportunities, and risks
• Ensure cross-functional alignment around user needs by partnering across Product, Design, and Engineering to ensure shared understanding and alignment on what matters most to users
• Help the domain to establish frameworks and rituals that enable teams to independently run high-quality research with confidence and consistency
• Supports the growth of the broader research and design community by mentoring others and embedding best practices across teams
• Ensure customer understanding is measurable and improving. Help us implement key metrics indicating increased organizational knowledge of customers, improved product-market fit, and higher user satisfaction