Bingo Chat Moderator

Posted 1 day agoViewed

📍 Location: Bulgaria

🔍 Industry: Gambling

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceTime ManagementWritten communicationInterpersonal skillsExcellent communication skillsFluency in EnglishActive listeningComputer skillsCustomer support

Requirements:

Have fluency in English.
Possess excellent communication, computer, and time management skills.
Are available to work on shifts.
Can build trust and positive relationships with customers through consistent engagement and interactive communication.
Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere.
Are diplomatic, patient, and able to handle demanding situations.
Can work independently and within a team, prioritizing tasks effectively.

Responsibilities:

Engage in text-based online chats as a chat moderator
Welcome and engage players as they enter chat rooms, encourage participation, and foster a friendly atmosphere.
Build rapport and develop long-lasting relationships with the players.
Maintain the solid reputation of our brand.
Meet performance targets and contribute to the overall success of the chat room.
Establish and maintain positive relationships with players through open communication.
Provide regular updates on promotions, personalized services, and site-related information.
Ensure players follow chat room etiquette guidelines/
Assist players with information regarding the games and the mini-games.
Host scheduled chat games to entertain players.

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📍 Bulgaria

🧭 Full-Time

🔍 Gaming

🔧 Requirements

Have a fluent level of English.
Possess excellent communication, computer, and time management skills.
Are available to work on shifts, including night shifts.
Have the capacity to multitask and moderate multiple chat rooms simultaneously.
Can build trust and positive relationships with customers through consistent engagement and interactive communication.
Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere.
Can work independently and within a team, prioritizing tasks effectively.
Have a basic understanding of current events in the UK/world and can engage in conversations on various topics.

💡 Responsibilities

Engage in text-based online chats as a chat moderator.
Animate our customers and stimulate conversations.
Build rapport and develop long-lasting relationships with the customers.
Communicate with the audience warmly and pleasantly.
Maintain the solid reputation of our brand.
Ensure that the chat room etiquette guidelines are being followed.
Answer customer questions and encourage their participation in the chat.

Communication SkillsWritten communicationMultitaskingRelationship buildingFluency in EnglishActive listeningComputer skillsCustomer support

Posted 2 months ago

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