Bingo Chat Moderator - Maternity Cover

Posted 10 months agoViewed
BulgariaFull-TimeGaming
Company:
Location:Bulgaria
Languages:English
Skills:
Communication SkillsWritten communicationMultitaskingComputer skillsRelationship buildingFluency in EnglishActive listeningCustomer support
Requirements:
  • Have a fluent level of English.
  • Possess excellent communication, computer, and time management skills.
  • Are available to work on shifts, including night shifts.
  • Have the capacity to multitask and moderate multiple chat rooms simultaneously.
  • Can build trust and positive relationships with customers through consistent engagement and interactive communication.
  • Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere.
  • Can work independently and within a team, prioritizing tasks effectively.
  • Have a basic understanding of current events in the UK/world and can engage in conversations on various topics.
Responsibilities:
  • Engage in text-based online chats as a chat moderator.
  • Animate our customers and stimulate conversations.
  • Build rapport and develop long-lasting relationships with the customers.
  • Communicate with the audience warmly and pleasantly.
  • Maintain the solid reputation of our brand.
  • Ensure that the chat room etiquette guidelines are being followed.
  • Answer customer questions and encourage their participation in the chat.
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