Bingo Chat Moderator - Maternity Cover

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Requirements:

• Have a fluent level of English.
• Possess excellent communication, computer, and time management skills.
• Are available to work on shifts, including night shifts.
• Have the capacity to multitask and moderate multiple chat rooms simultaneously.
• Can build trust and positive relationships with customers through consistent engagement and interactive communication.
• Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere.
• Can work independently and within a team, prioritizing tasks effectively.
• Have a basic understanding of current events in the UK/world and can engage in conversations on various topics.

Responsibilities:

• Engage in text-based online chats as a chat moderator.
• Animate our customers and stimulate conversations.
• Build rapport and develop long-lasting relationships with the customers.
• Communicate with the audience warmly and pleasantly.
• Maintain the solid reputation of our brand.
• Ensure that the chat room etiquette guidelines are being followed.
• Answer customer questions and encourage their participation in the chat.