Bingo Chat Moderator - Maternity Cover
Company:
Location:Bulgaria
Languages:English
Skills:
Communication SkillsWritten communicationMultitaskingComputer skillsRelationship buildingFluency in EnglishActive listeningCustomer support
Requirements:
- Have a fluent level of English.
- Possess excellent communication, computer, and time management skills.
- Are available to work on shifts, including night shifts.
- Have the capacity to multitask and moderate multiple chat rooms simultaneously.
- Can build trust and positive relationships with customers through consistent engagement and interactive communication.
- Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere.
- Can work independently and within a team, prioritizing tasks effectively.
- Have a basic understanding of current events in the UK/world and can engage in conversations on various topics.
Responsibilities:
- Engage in text-based online chats as a chat moderator.
- Animate our customers and stimulate conversations.
- Build rapport and develop long-lasting relationships with the customers.
- Communicate with the audience warmly and pleasantly.
- Maintain the solid reputation of our brand.
- Ensure that the chat room etiquette guidelines are being followed.
- Answer customer questions and encourage their participation in the chat.
