Healthcare VA (RVA)

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Requirements:

• Proven experience in scheduling, administrative support, or healthcare coordination
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
• Prior experience in a healthcare or therapy-based setting is a plus

Responsibilities:

• Develop and maintain accurate schedules for clinicians and clients
• Ensure appropriate client-to-clinician ratios
• Serve as the primary point of contact for scheduling inquiries from clients and staff
• Schedule assessments and reassessments in a timely and organized manner
• Coordinate care across multiple disciplines
• Arrange substitute clinicians when needed to ensure uninterrupted services
• Answer incoming calls and respond to inquiries with professionalism and urgency
• Maintain consistent and clear communication via phone and email with families and staff
• Maintain and audit client records for accuracy and compliance
• Ensure timely documentation and updates in relevant systems
• Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
• Verify insurance benefits and monitor ongoing eligibility
• Track changes in coverage and authorization status
• Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking