Technical Support Manager - EMEA/APAC

Posted 3 days agoViewed

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: Spain, Ireland, Portugal, EMEA, APAC

🔍 Industry: Software Development

🏢 Company: Timescale👥 101-250💰 $110,000,000 Series C over 3 years agoDatabase Computer Information Services Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: AWSLeadershipPostgreSQLCloud ComputingPeople ManagementPostgresCommunication SkillsCustomer serviceMentoringTroubleshootingTeam managementTechnical supportCustomer Success

Requirements:

Proven experience managing technical support teams, particularly with developer tools, databases (Postgres or similar), cloud services, and/or AI-driven products.
Possess strong technical expertise in Postgres databases, cloud platforms (AWS, Azure, Google Cloud Platform), and ideally familiarity with containerization and AI technologies.
Are comfortable diving deeply into technical troubleshooting and effectively guiding your team through complex scenarios involving databases, performance tuning, and cloud infrastructure.

Responsibilities:

Leading, managing, and mentoring a globally distributed Technical Support team providing support across databases, cloud infrastructure, and AI products in EMEA and APAC regions.
Ensuring timely and high-quality responses to customer technical inquiries, especially involving complex issues with Postgres databases, Timescale products, cloud deployments, and related technologies.
Collaborating effectively with Engineering, Product, and Customer Success teams to escalate and prioritize critical product-specific issues.

Apply