Insurance Team Lead

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Requirements:

• 5+ years of experience managing automotive insurance claims, with expertise in auto damage assessment and total loss resolution.
• Strong communication skills and the ability to build relationships across teams.
• Self-motivated with the ability to multitask and work independently.
• Experience working remotely and managing responsibilities in a virtual environment.
• Proven research and analytical skills with the ability to investigate beyond the immediate scope.
• Proficiency in Microsoft Excel, Teams, and Outlook.

Responsibilities:

• Lead and manage a team of claims associates, providing mentorship, training, and regular performance feedback.
• Conduct team meetings to align goals and resolve challenges.
• Foster a high-performance culture centered on quality, accountability, and client satisfaction.
• Review total loss and lienholder claims for compliance, fairness, and accuracy.
• Develop and enhance efficient processes for claims review and resolution.
• Monitor and analyze claims metrics; generate reports to identify trends and areas for improvement.
• Conduct in-depth investigations into complex or disputed claims by gathering and analyzing relevant information.
• Collaborate with clients, internal departments, and third-party vendors to achieve timely and satisfactory resolutions.