Customer Solution Engineer

Posted 5 days agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: United States, internationally

💸 Salary: 80000.0 - 90000.0 USD per year

🔍 Industry: Cyber Security

🏢 Company: Axonius👥 600-600💰 $200,000,000 Series E about 1 year agoAsset Management Cloud Security Information Technology Cyber Security Network Security

🗣️ Languages: English

⏳ Experience: 2+ years

🪄 Skills: Project ManagementCybersecurityData AnalysisJiraCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsWritten communicationProcess improvementTechnical supportCustomer Success

Requirements:

2+ years in a customer-facing position (Customer Solution, Customer Success, Technical Account Manager, Sales Engineer, Technical Support)
Highly proficient in English, spoken and written.
Self-driven with a strong desire to continuously improve the company’s procedures and processes.
Ability to effectively communicate complex technical subjects to both external and internal parties and understand software development concepts.

Responsibilities:

Partner with Product, Customer Success, Technical Support, R&D, and Management teams.
Manage and resolve all customer feature requests.
Translate customer requirements and use cases into actionable insights aligned with our product roadmap.
Classify and assign tasks to Engineering Groups.
Proactively find existing product solutions for customer needs and communicate about feature delivery.
Conduct technical research for third-party integrations and collaborate with engineers to define and understand technical requirements.
Recommend enhancements to our knowledge bases.
Identify recurring requests and key trends.
Provide feedback for ongoing process and procedure improvements.

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Partner with Product, Customer Success, Technical Support, R&D, and Management teams.
Manage and resolve all customer feature requests.
Translate customer requirements and use cases into actionable insights aligned with our product roadmap.
Classify and assign tasks to Engineering Groups.
Proactively find existing product solutions for customer needs and communicate about feature delivery.
Conduct technical research for third-party integrations and collaborate with engineers to define and understand technical requirements.
Recommend enhancements to our knowledge bases.
Identify recurring requests and key trends.
Provide feedback for ongoing process and procedure improvements.

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