Head of PMO

Posted 4 days agoViewed

💎 Seniority level: Lead, 5+ years

📍 Location: Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. Also consider applicants from different locations who can work within Central European Time (CET)., CET

🔍 Industry: FinTech

🏢 Company: WhiteTech

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementSoftware DevelopmentBusiness AnalysisPeople ManagementQASoftware ArchitectureProduct DevelopmentRelease ManagementResource PlanningStrategic ManagementCI/CDAgile methodologiesComplianceClient relationship managementRisk ManagementTeam managementStakeholder managementProcess improvementChange ManagementSaaSBudget management

Requirements:

Minimum 3+ years as a Senior Project Manager (mandatory)
At least 3+ years of proven experience as a Lead Delivery or Program Manager
A combined 5+ years in leadership roles such as Head of PMO, Head of Project Management, or Head of Delivery (all mandatory)
Minimum 5 years in product companies focused on SaaS or white-label software solutions (mandatory)
Deep understanding of enterprise platforms within FinTech and banking domains (mandatory); experience in iGaming and eCommerce is considered a plus
Minimum 5 years in outsourcing environments within the same technical and business domains
Hands-on experience with mobile applications, especially those related to financial services (mandatory)

Responsibilities:

Oversee process documentation, implementation, and continuous optimization
Lead change management initiatives and ensure process quality assurance
Manage and improve SDLC efficiency, quality, and performance
Ensure client satisfaction across cost, budget, timelines, and quality metrics
Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns
Supervise business analysis and design functions, ensuring measurable effectiveness
Take full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality, Implement efficient root cause analysis and resolution processes
Oversee internal SaaS/white-label product development with full responsibility for quality and budget control
Lead resource management and capacity planning across all IT functions
Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams
Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement
Drive cost-effective, timely, and high-quality delivery across all functional and non-functional requirements
Ensure development team composition aligns with skill and seniority requirements
Promote a performance-based, results-driven culture across all delivery units
Partner with security leadership to ensure compliance with standards without disrupting delivery timelines
Manage and support the Head of QA, ensuring a high standard of test coverage, speed, and efficiency

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🔥 Head of PMO

Posted 3 days ago

📍 Europe, EEA, the UK, Switzerland, Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans

🧭 Full-Time

🔍 FinTech

🔧 Requirements

Minimum 3+ years as a Senior Project Manager (mandatory)
At least 3+ years of proven experience as a Lead Delivery or Program Manager
A combined 5+ years in leadership roles such as Head of PMO, Head of Project Management, or Head of Delivery (all mandatory)
Minimum 5 years in product companies focused on SaaS or white-label software solutions (mandatory)
Deep understanding of enterprise platforms within FinTech and banking domains (mandatory); experience in iGaming and eCommerce is considered a plus
Minimum 5 years in outsourcing environments within the same technical and business domains
Hands-on experience with mobile applications, especially those related to financial services (mandatory)

💡 Responsibilities

Oversee process documentation, implementation, and continuous optimization
Lead change management initiatives and ensure process quality assurance
Manage and improve SDLC efficiency, quality, and performance
Ensure client satisfaction across cost, budget, timelines, and quality metrics
Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns
Supervise business analysis and design functions, ensuring measurable effectiveness
Take full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality, Implement efficient root cause analysis and resolution processes
Oversee internal SaaS/white-label product development with full responsibility for quality and budget control
Lead resource management and capacity planning across all IT functions
Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams
Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement
Drive cost-effective, timely, and high-quality delivery across all functional and non-functional requirements
Ensure development team composition aligns with skill and seniority requirements
Promote a performance-based, results-driven culture across all delivery units
Partner with security leadership to ensure compliance with standards without disrupting delivery timelines
Manage and support the Head of QA, ensuring a high standard of test coverage, speed, and efficiency

LeadershipProject ManagementSoftware DevelopmentAgileBusiness AnalysisPeople ManagementProduct ManagementQAResource PlanningStrategic ManagementCI/CDComplianceClient relationship managementBudgetingRisk ManagementTeam managementProcess improvementSoftware EngineeringChange ManagementCustomer SuccessSaaSBudget management

Posted 3 days ago

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