Amazon Account and Operations Specialist for US Ecom Agency (Remote)

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Requirements:

• Proven experience managing Amazon Seller Central accounts, preferably across multiple marketplaces.
• Strong understanding of FBA method;
• Experience in product listing optimization, using tools like Helium10 or similar.
• Solid knowledge of Amazon’s policies and procedures, including Brand Registry and account health.
• Excellent organizational and communication skills, with a keen eye for detail.
• Ability to collaborate with PPC/SEO specialists, creative teams, and external stakeholders to achieve goals.
• Experience troubleshooting listing issues, reinstatements, and account suspensions.
• Strong analytical skills with the ability to generate and interpret performance reports.

Responsibilities:

• Oversee and manage Amazon/Walmart vendor and seller accounts, ensuring adherence to the policies and guidelines set by Amazon.
• Keep a close eye on account health metrics, promptly addressing issues, and providing timely responses to customer inquiries and feedback.
• Collaborate with team members to ensure smooth operations and address any account-related challenges that may arise.
• Effectively manage cases and troubleshoot any account-related issues that may arise.
• Create and optimise product listings on Amazon/Walmart, focusing on general information, copy, and content, including images and videos.
• Develop appropriate variation groupings and troubleshoot on Amazon/Walmart to ensure seamless operations.
• Analyse sales data, traffic metrics, and customer feedback to identify trends, opportunities, and areas for improvement.
• Prepare regular performance reports and dashboards, optimising product assortment, pricing strategies, and inventory management.
• Utilise Microsoft Office Suite and demonstrate proficiency in frequently used Excel formulas.
• Stay updated on Amazon's/Walmart's policies, algorithms, and best practices to ensure compliance and maximise performance.
• Proactively identify opportunities for process optimisation, automation, and efficiency improvements within the Amazon account management workflow.