District Service & Parts Manager (Harrisburg)

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Requirements:

• 2+ years of sales experience required, with a focus on dealership services, parts operations, or warranty administration.
• Bachelor’s Degree or Equivalent Experience
• Proven track record of achieving and exceeding sales targets and objectives
• Proven ability to build and maintain strong internal and external relationships
• Track record of driving results and managing change effectively
• Strong informative and persuasive communication skills
• Ability to work autonomously with excellent time management and prioritization
• Timely and effective problem-solving skills
• Consistent demonstration of innovation and creativity
• Initiative and adaptability in various situations
• Strong customer orientation with effective conflict resolution skills

Responsibilities:

• Assume complete responsibility for maximizing district revenue, boosting customer retention, and elevating the customer experience
• Serve as a trusted advisor to dealership leadership
• Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
• Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests