Lead Contract Performance Manager

Posted 6 days agoViewed

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💎 Seniority level: Advanced experience

📍 Location: Spain

🔍 Industry: Services & Customer Service Management

🏢 Company: only_confidential_executive_recruiting

⏳ Experience: Advanced experience

🪄 Skills: Project ManagementPeople ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCustomer serviceNegotiationAccount ManagementSales experienceRisk ManagementTeam managementStakeholder managementFinancial analysisData modelingCustomer supportBudget management

Requirements:

For roles outside of the USA- This role requires advanced experience in the Services & Customer Service Management.
Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

Responsibilities:

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
Includes direct people management responsibility including staffing and performance development.
Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.

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