ApplyCall Center Representative, Nexa Receptionists
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💎 Seniority level: Junior, 2+ years
📍 Location: United States
🔍 Industry: Home Services
🏢 Company: EverService👥 501-1000💰 Private over 1 year agoMarketingInformation TechnologyProfessional Services
🗣️ Languages: English
⏳ Experience: 2+ years
🪄 Skills: Communication SkillsCustomer serviceAttention to detailMultitaskingMS OfficeVerbal communicationData entryComputer skills
Requirements:
- Available to work some weekends, and/or holiday shifts
- Ability to type 30 wpm with 94% accuracy
- Computer proficiency skills, and ability to navigate multiple systems and monitors
- Ability to read, write and speak English fluently
- Ability to handle a high-volume of callers
- 2+ years of experience in a high-volume call center required
- Complete and pass criminal background check and drug screen
Responsibilities:
- Maintain call control while providing exceptional and efficient service
- Use appropriate tone of voice while conveying empathy/compassion where appropriate
- Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers
- Notate accurate and important information
- Escalate challenges appropriately
- Communicate effectively and professionally
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