ApplyField Service Manager
Posted about 9 hours agoViewed
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💎 Seniority level: Manager, 3 or more years
📍 Location: United States
💸 Salary: 105000.0 - 112000.0 USD per year
🏢 Company: hachjobs
⏳ Experience: 3 or more years
🪄 Skills: LeadershipPeople ManagementSalesforceCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeWritten communicationCoachingInterpersonal skillsExcellent communication skillsProblem-solving skillsTeamworkReportingTrainingActive listeningRecruitmentBudgetingRelationship management
Requirements:
- Bachelor’s Degree or equivalent experience required
- 3 or more years of leadership and performance management experience
- Proficiency in the use of Microsoft Office applications, including Excel, PowerPoint, Outlook, and Word
- Driver’s License and an acceptable driving record in compliance with Hach policy is required
Responsibilities:
- Establish and maintain strong customer relationships by making periodic contact/visits, exploring specific needs, resolving problems, and establishing service strategies.
- Follow the environmental, health, and safe work policies of both Hach and the customer.
- Drive safety, quality, delivery, inventory, and productivity initiatives. Track and analyze data to identify and respond to volumes, trends, and drivers
- Review customer service contracts and adjust planned FST effort requirements.
- Travel to customer sites and ride along with FSTs to evaluate performance, build relationships, and evaluate compliance with standard work.
- Evaluate associate skillsets, maintain skills matrix, identify and plan development and growth opportunities; build talent funnel.
- Engage in active performance management activities, including associate recognition, training, coaching, and discipline.
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