Clinical Success Manager

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Requirements:

• Minimum of 5 years of work experience, with a combination of customer success management, nursing quality, nursing education or healthcare experience.
• Strong understanding of patient monitoring solutions and their implementation in healthcare organizations.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with healthcare professionals at all levels.
• Proven track record of successfully driving adoption, engagement, and ROI for customers.
• Ability to analyze data and metrics to derive actionable insights and recommendations.
• Exceptional problem-solving skills, with the ability to identify and address customer challenges effectively.
• Self-motivated and able to work independently, while also collaborating effectively with cross-functional teams.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple customer engagements simultaneously.

Responsibilities:

• Participate in the onboarding process for new healthcare organizations, ensuring a smooth and efficient transition to AUGi after go-live, while setting them up for long term sustained success.
• Monitor and analyze adoption metrics and usage data to assess the level of engagement and success of our solution within healthcare organizations.
• Proactively engage with customers to drive increased utilization and value by identifying opportunities for further integration and expansion of the solution.
• Build and maintain strong relationships with key stakeholders within healthcare organizations, including executives, administrators, and clinical staff.
• Serve as the primary point of contact for customers, addressing their inquiries, providing support, and guiding them through any challenges or issues that arise.
• Conduct regular check-ins and health assessments to ensure customer satisfaction and identify opportunities for improvement or upselling.
• Collaborate with healthcare organizations to understand their ROI goals and objectives related to patient safety
• Develop and communicate metrics and reports that demonstrate the tangible ROI achieved through the use of our solution, such as reduced fall rates, improved patient outcomes, and cost savings.
• Present ROI findings and facilitate discussions with key stakeholders, showcasing the value and impact of the solution on their organization.
• Maintain a deep understanding of the AUGi platform, its features, and its benefits for healthcare organizations.
• Provide ongoing product education and training to customers, ensuring they are up to date with the latest features and capabilities.
• Serve as a trusted advisor, offering insights and best practices to help customers optimize their usage and achieve their desired outcomes.
• Act as the point person for customer concerns or disruptions, working closely with internal teams to address and resolve service related issues promptly and effectively.
• Advocate for customer needs within the organization, ensuring timely resolution of any technical or operational challenges they may encounter.
• Identify and cultivate success stories and testimonials from healthcare organizations that have achieved significant results and positive outcomes using AUGi
• Collaborate with marketing and communications teams to develop compelling case studies, testimonials, and other collateral that highlight the value and impact of our solution.
• Leverage customer feedback and insights to contribute to thought leadership content, industry events, and other promotional activities.
• Gather and analyze customer feedback to identify areas for product improvement or enhancement.
• Collaborate with the product management team to communicate customer needs, requirements, and feature requests, contributing to the ongoing development of the solution.