Senior Product Manager, Feedback and Score Platform

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Requirements:

• 7+ years of product management experience, with a proven track record of leading high-impact initiatives across complex ecosystems (SaaS, enterprise, or platform-based products).
• Demonstrated experience owning cross-functional strategies and shipping major products at scale, with global considerations.
• Deep expertise in experimentation and optimization, with hands-on experience designing, analyzing, and acting on A/B and multivariate tests.
• Strong ability to synthesize insights from data, user research, and market intelligence to inform product vision and decision-making.
• Demonstrated success navigating ambiguity, influencing without authority, and aligning cross-functional stakeholders around strategic priorities.
• Experience with agile methodologies, modern product development tools (e.g., Jira, Figma, Looker, Mixpanel), and experimentation frameworks (e.g., Build-Measure-Learn).
• Entrepreneurial mindset with the ability to balance rapid execution and long-term innovation.
• Outstanding communication, leadership, and stakeholder management skills, including experience engaging directly with senior leadership and external partners.
• Ability to mentor and coach junior PMs, fostering a culture of product excellence, curiosity, and continuous improvement.

Responsibilities:

• Own and drive the end-to-end product vision, strategy, and execution for multiple complex product lines or platforms, ensuring alignment with company-wide strategic goals and long-term user needs.
• Define and lead a multi-year global product roadmap spanning web, mobile, and AI-powered experiences, influencing investment decisions and resourcing across departments.
• Champion product excellence by setting high standards for discovery, design, delivery, and iteration — driving business outcomes and user value through scalable, data-driven solutions.
• Lead large, cross-functional product squads with engineering, design, data science, AI, and research partners to deliver breakthrough features and capabilities at speed and scale.
• Design and execute robust experimentation programs (e.g., A/B testing, multivariate testing) to optimize customer journeys and validate hypotheses.
• Establish and maintain a rigorous prioritization framework that balances strategic business impact, technical feasibility, and user insight across competing initiatives.
• Define and own product KPIs and health metrics, leveraging deep analytics, voice of customer (VoC), and qualitative research to inform iterative development.
• Lead product go-to-market (GTM) strategies in partnership with business development, marketing, customer success, and operations, ensuring cohesive, high-impact product launches.
• Act as a trusted advisor to executive leadership, regularly reporting product performance, roadmap progress, and key risks or dependencies.
• Mentor junior PMs and contribute to scaling product management best practices across the organization.
• Anticipate market trends, emerging technologies (especially AI, ML, and NLP), and evolving customer needs to identify and shape net-new product opportunities.
• Serve as a strategic thought partner across the organization, connecting the dots between customer problems, technical innovation, and business outcomes.