Training & Development Specialist

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Requirements:

• Bachelor’s degree, required. Master’s in Health Care administration, preferred.
• 2+ years of experience in adult education, staff training and development, preferably within a healthcare, behavioral health, or social services environment.
• Experience working with Medi-Cal populations, ECM, or CalAIM programs is highly desirable.
• In-depth knowledge of adult learning principles and instructional design methodologies.
• Exceptional presentation, facilitation, and communication proficiencies.
• Capacity to analyze training requirements and formulate responsive curricula.
• Proficiency in utilizing learning management systems (LMS), Microsoft Office Suite, and virtual training platforms (e.g., Zoom, Microsoft Teams).
• Highly organized with the ability to manage multiple priorities within a dynamic setting.
• Cultural competence and the ability to interact effectively with diverse populations.

Responsibilities:

• Develop, implement, and maintain comprehensive training programs for the ECM Department, cross function collaboration across departments including ECM and Quality Compliance department .
• Coordinate and deliver training sessions on ECM core competencies, program standards, documentation requirements, and cultural sensitivity.
• Conduct onboarding for new ECM team members and facilitate ongoing training for existing staff, adhering to CalAIM and Department of Health Care Services (DHCS) guidelines.
• Assess and evaluate the efficacy of training programs through assessments, feedback mechanisms, and performance metrics.
• Participate in internal and external audits, assisting with performance improvement plans as required. 
• Liaise with internal leadership and external stakeholders, such as community-based organizations and health plans, to identify training needs and ensure alignment with ECM objectives and Medi-Cal regulations.
• Maintain meticulous training records and ensure staff fulfill continuing education and compliance obligations.
• Assist in the creation and dissemination of training materials, job aids, and guidance documents.
• Support quality improvement initiatives by integrating lessons learned and best practices into training protocols. Ensuring cross-functional collaboration and alignment with the Quality Education and 
• Remain abreast of CalAIM policy modifications, ECM provider mandates, and workforce development trends.