Unit Manager, Outside Property

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Requirements:

• High School Diploma or GED required.
• A minimum of three years claim work experience in at least one line of business required.
• Valid Driver's License required.

Responsibilities:

• Proactive recruitment of talent; work with management establishing and implementing a strategic staffing strategy.
• Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis; provide frequent performance feedback.
• Employ proper claim handling techniques to protect the integrity of our brand and providing consistent service quality and streamlined processes to add value for our customers.
• Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy and efficiency.
• Conduct quality file reviews per office/ best practices guidelines.
• Conduct ride-along inspections/ reinspections with claim professionals to provide coaching and feedback.
• Implement strategies and initiatives to improve file quality, customer service and manage costs.
• Develop and maintain effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes.