Senior Manager, Software Engineering (L5)

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Requirements:

• 14+years experience with 5 years of proven track record of leading and managing software teams.
• Experience managing multiple workstreams within the team
• Distributed Routing and Orchestration using cloud native technology stack
• REST APIs
• Programming languages: Java/GoLang
• Datastores like Aurora, DynamoDB Etc.
• Distributed Cache
• container technologies - Docker/Kubernetes.
• modern automated testing and CI/CD pipelines.
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.
• Excellent problem solving, critical thinking, and communication skills.
• Broad knowledge of development environments and tools used to implement and build code for deployment.
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.

Responsibilities:

• Own and deliver delightful routing experiences for Twilio Flex, TaskRouter & Proxy customers
• Be a champion for your team, setting individuals up for success and putting others’ growth first.
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
• Advocate agile processes, continuous integration and test automation.
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.