Senior Principal Business Operations

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Requirements:

• 10+ years of Business Operations experience with a mix of strategy, business operations in the consumer internet space or top-tier consulting firm/investment bank with strong exposure to the tech industry
• Bachelor’s degree in Finance, Business, Economics, or related field; MBA preferred
• Excellent business judgment, strategic and structured thinking, and experience leading people and projects
• Organized, strategically focused, detailed oriented, and able to deal with ambiguity in a constantly evolving environment
• Strategic problem solver with the ability to go deep to understand a problem and then pull up to help your teammates understand potential solutions and the tradeoffs
• Strong analytical and modeling skills to solve complex business problems
• Strong project management skills and experience
• Measured, clear, and concise communication & presentation skills
• Can navigate networks of systems and people to find the information you need and are tenacious in solving unsolved problems and bringing clarity to areas of confusion
• Ability to distill complex issues into structured frameworks and concrete action plans to drive clarity and results
• Excellent interpersonal skills with proven ability to build successful relationships and partner across the organizational structure
• Action-oriented and solution-driven with the ability to thrive in a fast pace environment
• Manage highly confidential information with professionalism and unquestionable integrity
• Technically proficient: SQL, Excel, Sheets, Slides
• Excited about GoFundMe's mission.  Ethics, Values, and Inclusion

Responsibilities:

• Act as a key stakeholder in discovering insights that drive operational improvement in the day-to-day running of the business, and that unlock the potential of strategic business decisions
• Break down complex problems into clear, structured frameworks and develop actionable plans that drive alignment, clarity, and impactful results.
• Drive highly visible strategic projects and process optimization, work cross-functionally to identify and analyze opportunities for business improvements, and develop solutions and actionable recommendations through a rigorous, data-driven process
• Develop data-driven investment theses, business cases, and success criteria for initiatives that enable growth and drive performance and productivity improvements
• Establish key operating KPIs to drive accountability and measure the progress of key operational priorities and strategic initiatives
• Drive ownership and accountability for KPIs across the organization and lead reporting for key forums such as WBRs, QBRs, KPI reviews, and all-hands meetings
• Partner with the executive team and key leaders across product, engineering, marketing, sales, communications, and customer care to identify key deliverables, set clear milestones, and help resolve cross-functional dependencies to drive company-wide alignment
• Influence business strategy by identifying key insights and help drive alignment across the leadership team
• Bring best practices to develop, implement, and manage policies and processes that scale our business operations
• Drive automation and leverage AI to improve existing business systems and reporting
• Develop a deep understanding of our global peer and competitive  landscape to identify business investment opportunities as well as potential challenges that may impact GoFundMe’s position