Market Research Associate (Scandinavian languages) - Remote

Fluency in one of the Scandinavian languages (Danish, Swedish, Norwegian) and English Exhibit clear and effective communication both verbally and written with diverse audiences Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities Detail oriented with excellent analytical and investigative skills Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Ensure recruitment tasks for projects in Scandinavia and other QQFS assigned markets are fully executed Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents Proactively plan, organize and implement panel recruitment solutions Provide updates to the project management team on work done, progress, results, and action plans Flag projects of concern to the senior manager when recruitment progress is off track Ensure that outsource targets for allocated markets are achieved Ensure monthly registration targets are met for Scandinavia region and any other QQFS assigned markets Execute allocated panel building initiatives Call new registrants to confirm and update email addresses Call users to reactivate their accounts Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints Work with the Project Management team to resolve project specific issues for members/respondents Ensure that respondent inquiries are handled according to company policy Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System Build and maintain strong relationships with panel members Provide high quality support to M3 Global Research members via telephone and email/support ticket communication Report and resolve potential issues with internal and external systems and processes Investigate fraud respondents and take action based on M3 data quality procedures Complete the verification process for newly registered members Complete link testing for online Market Research projects and overlays for qualitative online screeners