IT Operations Specialist - Octopus by RTG - Immediate hire - Remotely

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Requirements:

• Knowledge of Monitoring tools and technologies
• Knowledge of automated DevOps processes and tools.
• Excellent Problem Solving
• Strong Communication skills
• ITIL Foundation, Cisco Certified Network Professional (CCNP), or equivalent certifications are advantageous.
• 2+ years of experience in IT operations, preferably with hand on experience in financial services
• Experience in financial services is strongly desired
• Proven experience managing a Network Operations Centre or equivalent infrastructure environment
• Strong knowledge of networking principles, protocols, and hardware
• Familiarity with network monitoring tools and ITSM platform
• Proficiency in troubleshooting complex IT issues across LAN/WAN, VPN, and cloud environments.

Responsibilities:

• Support the BAU operations, including of the Core Insurance Platform, ensuring high availability, performance, and reliability.
• Conduct routine system checks, troubleshoot issues, and perform preventative maintenance.
• Respond to incidents in a timely manner, ensuring minimal disruption to operations.
• Collaborate with business units to understand and align IT services with organizational goals
• Communicate effectively with senior management, providing updates on operational performance, risks, and opportunities.
• Work with the Development and Product teams to ensure smooth deployment of new features and updates.
• Identify opportunities for process automation and efficiency improvements.
• Escalate complex problems to senior IT staff or vendors as needed.
• Ensure all IT systems, networks, and infrastructure are secure, up-to-date, and compliant with industry standards.
• Oversee system upgrades, patches, and maintenance activities.
• Work closely with the IT Security team to enforce data protection and cybersecurity measures
• Take ownership of incidents, ensuring swift resolution and root cause analysis.
• Establish and improve incident and problem management processes to minimize business impact.
• Act as a point of escalation for critical issues and provide executive-level updates as needed.