Customer Service Associate

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Requirements:

• 1-2 years of work experience in a customer support role with good typing skills; supporting customers verbally and in written format with the ability to juggle both simultaneously
• Fluent in written and verbal English
• Excellent writing and communication skills; ability to write and speak in a clear and professional manner
• A problem solver with an analytical mindset and influencing skills that results in successful resolution
• Demonstrated proficiency utilizing a computer with experience in Google Suite

Responsibilities:

• Build long lasting trusted relationships with our customers through open and interactive communication
• Provide accurate, valid and complete information to customer inquiries via outbound calls, emails, and social media; escalating where necessary
• Handle customer complaints, identifying appropriate solutions and alternatives within the established time requirements that result in resolutions
• Maintain and improve quality results by adhering to standards and guidelines
• Focus on continuous process improvement by identifying and recommending improvements to processes within the function
• Keep records of customer interactions, process accident records and file documents.
• Resolve complex cases related to payments .