Service Excellence Leader (In-House HVAC/R Service Technician)- Western Region- Remote

Posted 1 day agoViewed

💸 Salary: 70000.0 - 120000.0 USD per year

🏢 Company: Budderfly👥 101-250💰 $200,000,000 Debt Financing over 1 year agoEnergy Efficiency Energy Management Energy Software

Requirements:

Bachelor‘s Degree in Engineering, Business, Economics, or other related field of study required.

Advanced mechanical and electrical technician experience.

HVAC Controls experience. Familiarity with Lennox Core Controllers and Carrier SystemVu controllers is a benefit.

Experience with building teams of service technicians across a variety of geographic locations.

Proven experience managing multiple projects concurrently with complex inter-dependencies.

Responsibilities:

Ensuring optimal customer service to preventative maintenance and dispatch requests for the Western Region of the North American Service Excellence team.

Owning all functions of the Western Region of the Service Excellence (In-house HVAC/R Service Technicians) team.

Establishing Service Excellence Advancement program to promote team member career advancement.

Driving the continued excellent operation of Budderfly HVAC Units across the Western Region of North America.

Building Service Excellence Technician teams across key markets in the Western Region of North America.

Developing administrative and training programs for the North American Service Excellence team.

Managing Human Resources and payroll approval functions of direct reports.

Guiding the development of the Budderfly Service Excellence (In-house Service Technician) team.

Being available to respond to team member calls when needed.

Ability to travel (expected to be up to 25%) across North America to the Service Excellence home bases.

Motivating all reports to work safely in compliance with OSHA and Budderfly standards.

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