Customer Service Agent (Full remote within Colombia)

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Requirements:

• Proven customer support experience or experience as a client service representative
• Familiarity with CRM systems and practices
• Client Orientation and Detail Orientation
• High level of commitment to the project once enrolled
• Autonomy to self organize your daily tasks
• Proficient level of English and Spanish (written and spoken)
• Own computer and a good internet connection to work from home
• Availability to work on weekends (at least one day)

Responsibilities:

• Handling incoming emails
• Solving both routine problems and complex customer inquiries
• Complaint handling
• Use defined procedures for responding to our customers
• Report errors and improvements discovered in the website