German Speaking - Customer Service in Malta - Fully Paid Relocation

View full description

Requirements:

• Fluency in German and proficiency in English
• Prior experience in customer service, preferably within the iGaming sector.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure in a busy environment.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Familiarity with customer support software and CRM systems is beneficial.
• Willingness to relocate to Malta and embrace a new lifestyle.

Responsibilities:

• Provide excellent customer service to German-speaking clients via live chat, email, and phone support.
• Assist customers with questions about their gaming accounts, promotions, and any technical issues.
• Efficiently resolve customer inquiries to ensure satisfaction.
• Document customer interactions accurately in our systems.
• Work closely with other teams to enhance the customer experience.
• Stay updated on product knowledge and industry trends to provide informed support.