Senior L2 Support Engineer

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Requirements:

• 7+ years of experience in technical support, 5+ years of cloud hands-on.
• Expert level in Linux administration & Troubleshooting and problem-solving.
• Advanced level in Networking, Kubernetes, Cloud platforms (AWS, Azure, GCP), Python/Bash scripting and Data storage concepts.
• Intermediate level in Machine learning training, inference and pipelines.

Responsibilities:

• Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes and cloud environments.
• Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
• Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
• Apply ML knowledge to support and optimize model deployment, performance tuning and integration challenges within ML pipelines.
• Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
• Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis and resolutions.
• Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
• Maintain and continuously enhance technical documentation, reflecting best practices.
• Provide technical leadership and mentorship to mid-level support colleagues.
• Collaborate with engineering and product teams to identify patterns, propose enhancements, and contribute to the evolution of systems and services.