IT Support Specialist

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Requirements:

• MacOS administration experience
• Experience with supporting a remote-first environment including Slack, Zoom, and Google Workspace
• Knowledge of Jamf or similar device management tools
• Employee onboarding/off-boarding experience
• Experience with procurement and inventory control
• Familiarity with healthcare regulations (or similar security and compliance framework such as SOC, HIPAA, etc) preferred
• Startup experience

Responsibilities:

• Implement all general IT and company security policies and procedures
• Identify, log, and resolve technical problems utilizing our ticketing system
• Handle hardware and software purchasing
• Manage and complete service and support requests
• Store, receive, set up, and ship Mac laptops from Parsley’s office (e.g., onboarding and off-boarding)
• Identify potential changes and system improvements
• Ensure that work is carried out within agreed service levels and in accordance with organizational guidelines
• Collaborate on additional projects as needed
• Commute to our New York Center (Flatiron district) once a week or as support requests arise to assist with on-premise projects or technical issues