🪄 Skills: CiscoNetworkingTroubleshootingTechnical support
Requirements:
Minimum of 3 years of proven experience in network engineering and technical support, with a focus on 5G, Fiberoptic, Ethernet, IP, and LTE technologies.
Strong knowledge of network protocols, routing, and switching.
Hands-on experience with network monitoring and diagnostic tools.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
Ability to work independently and as part of a team.
Demonstrated commitment to continuous learning and professional development.
Experience with network security best practices and protocols.
Responsibilities:
Provide technical support and troubleshooting for wireless and wired network issues, ensuring high availability and performance of 5G, Fiberoptic, and LTE networking technology.
Aid with issues pertaining to monitoring and maintenance of network systems that ensure optimal performance and reliability.
Collaborate with cross-functional teams to design, implement, and optimize network solutions tailored to customer needs.
Develop and maintain comprehensive documentation of network configurations, processes, and procedures.
Assist in the deployment and integration of new network technologies and upgrades.
Conduct network performance analysis and implement improvements to enhance system efficiency.
Respond promptly to customer network outages and service disruptions, providing timely resolutions and updates to stakeholders.
Stay updated with industry trends and emerging technologies to recommend and implement innovative solutions.
Educate customers on wireless diagnostics and networking technologies to implement best practices.