Director of Platform Operations

Posted 4 days agoViewed

💎 Seniority level: Director, 10+ years

📍 Location: United States, PST

🔍 Industry: ECommerce

⏳ Experience: 10+ years

🪄 Skills: SQLData AnalysisGoogle AnalyticsSEOData visualizationData modelingA/B testing

10+ years of retail e-commerce and digital operations experience, with experience at a DTC/CPG/ecomm startup (bridal/apparel a plus!)
Deep knowledge of and experience working with PLM, PIM, DAM, ERPs, OMS, and CMS systems
Experience driving Product Lifecycle Management and E2E digital commerce orchestration (inline + 3PP)
Experience working with Product Master, PIM solutions, SKU management, and automation of related processes and workflows
Proven track record of successfully delivering on a brand/merch strategy and driving revenue growth in a high-growth environment
Experience leading teams of in-house digital experts and external production vendors to produce high-quality, timely deliverables
Ability to effectively influence, build trust, and collaborate cross-functionally; strong verbal and written communication skills
Demonstrated ability to lead multiple projects simultaneously, with ability to pivot as needed
Strong understanding of eCommerce platforms, applications, and analytics tools
Experience with A/B testing and optimization techniques
Strong proficiency in data analysis and visualization tools (e.g., Excel, Google Analytics, Looker)
Familiarity with SEO principles and their application to site merchandising

Create detailed business/product requirements to drive change management and implementation of a tech enabled commerce engine (PLM, Master Data, PIM, DAM)
Drive comprehensive site merchandising strategy and product lifecycle management across all digital commerce platforms
Oversee new product launches and activations; ensure PDPs and PLPs are optimized for conversion
Own weekly reporting of traffic, funnel, and sales KPIs, identifying root causes and developing actionable strategies for improvement
Obsess over consumer funnels and the digital consumer journey, partnering closely with cross-functional teams to optimize performance
Manage onsite content updates, including building PLPs, marketing landing pages, and other brand pages using CMS tools
Business owner of the PIM system and web operations planning ecosystem
Coordinate cross-functionally to create and implement seasonal merchandising plans aligned with marketing strategies
Lead QA processes across PDPs, PLPs, and Marketing landing pages
Own weekly reporting of traffic, funnel, and sales KPIs; use data to identify root causes and opportunities, then develop action plans to address them
Collaborate with merch to review inventory reports weekly and prioritize products based on inventory levels, performance, and seasonal themes
Leverage website analytics to improve conversion metrics and optimize consumer journey