Social Media Community Manager

Posted 11 days agoViewed

💎 Seniority level: Manager, 2+ years

📍 Location: Metro Manila, PH

🏢 Company: JWay Group👥 11-50 Digital Marketing Information Technology Content Marketing

⏳ Experience: 2+ years

🪄 Skills: Content creationContent managementCommunication SkillsCustomer serviceSEOWritten communicationReportingCross-functional collaborationMarketingStakeholder managementDigital MarketingData analyticsCustomer support

Requirements:

2+ years of experience in community management, social media, or related roles.
Strong understanding of platform-specific best practices and emerging trends.
Excellent written communication and conversational skills.
Proactive, empathetic, and customer-focused mindset.
Experience with community management or social listening tools (e.g., Sprout, Hootsuite, Brandwatch, etc.) is a plus.
Ability to work independently and collaborate with cross-functional teams.

Responsibilities:

Serve as the primary point of contact for online community engagement across platforms (e.g., Facebook, Instagram, X, LinkedIn, TikTok, Threads).
Monitor and respond to comments, messages, tags, and mentions in a timely, engaging, and brand-aligned tone.
Collaborate with the content and marketing teams to schedule and publish posts that drive interaction and community growth.
Track community feedback, trends, and sentiment to inform content and brand strategies.
Manage and moderate discussions to ensure a positive, respectful, and safe environment for all users.
Identify and engage with influencers, brand advocates, and potential ambassadors.
Prepare community insights and engagement reports, offering data-driven recommendations.

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Fluent in English (written and spoken)
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Excellent written and verbal communication skills with ability to present ideas and information clearly
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Experience working across different social media platforms, like YouTube, TikTok, and Instagram, with LinkedIn experience a bonus
Strong organizational skills and attention to detail
Ability to stay up-to-date with emerging social media trends
Ability to be proactive and adaptable in a fast-paced environment
Proficiency in using AI-powered tools to streamline workflows
Team player with the ability to collaborate cross-functionally to get things done
Experience in a startup environment is beneficial

💡 Responsibilities

Actively manage and grow VEED’s online community by responding to comments, messages, and mentions promptly, on-brand, and professionally.
Function as an extension of the brand on social
Identify opportunities for creative commenting and viral engagement to insert VEED into cultural conversations.
Stay up to date with the latest social media trends, tools, and platform updates, and proactively recommend innovative ideas to keep VEED ahead of the curve.
Track and analyze performance metrics (e.g., reach, engagement, conversions) to assess the effectiveness of content and campaigns.
Provide regular reports and insights, using data to optimize your community strategy
Be on the forefront of real-time trends and culturally relevant moments - doing “trend-mining” to find relevant ways to proactively insert the brand/shows into the conversation in a way that will spark conversation
Provide sentiment classification to identify audiences’ reception and to accurately report on developments to the company’s stakeholders

Data AnalysisGoogle AnalyticsContent creationCommunication SkillsAnalytical SkillsCollaborationCustomer serviceSEOAttention to detailOrganizational skillsTime ManagementWritten communicationAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkResearchVerbal communicationReportingStrong communication skillsCross-functional collaborationCreativityMarketingEditingDigital MarketingEnglish communication

Posted 3 days ago

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