Traveler Care Specialist, Luxury Travel (Customer Service, Sales)

Posted 14 days agoViewed

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💎 Seniority level: Senior, 8+ years

📍 Location: Argentina, Costa Rica, Brazil, Colombia, GMT -3

🔍 Industry: Luxury Travel

🏢 Company: Zicasso👥 11-50 Service Industry Online Portals Leisure Travel

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: Communication SkillsCustomer serviceExcellent communication skillsProblem-solving skillsFluency in EnglishRelationship managementSales experienceCRMCustomer support

Requirements:

Minimum 8+ years of experience in the travel industry.
Passionate about travel, with extensive experience traveling abroad.
Strong customer service-focused skills.
Excellent fluency in oral and written English.
Comfortable with technology and able to quickly learn and adapt to the use of new software.

Responsibilities:

Provide exceptional customer service to travelers.
Build trusted, long-lasting relationships with luxury clients.
Ensure a high level of inquiry conversion.
Lead cross-functionally with the Partnerships, Product, and Marketing teams.
Partner with senior leadership on projects and initiatives.
Leverage Zicasso’s data, analytics and technology.
Provide consultation and advice to move general inquiries to destination-specific trip requests.
Coach and mentor team members as needed.

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