Key Account Manager - Rollups

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Requirements:

• Minimum of 3 years experience in key account management or a related role in web3.
• Understanding of web3 infrastructure, especially pertaining to the RaaS business.
• Strong commercial know-how and the ability to understand and discuss web3-specific infrastructure services like Bridging, RPCs, indexers or oracles.
• In-depth understanding of Rollups.
• Experience with CRM software like Hubspot.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a focus on customer satisfaction.

Responsibilities:

• Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
• Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
• Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
• Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
• Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
• Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
• Monitor and report on key account performance metrics, identifying areas for improvement and growth.