Lead Management Specialist

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Requirements:

• Excellent communication skills in English, both written and verbal.
• Proficient in sales with the ability to close deals.
• Strong problem-solving abilities and teamwork skills.
• High ethical standards and professionalism.
• Reliable attendance and punctuality.
• Effective planning and organization.
• Committed to customer service excellence.
• Innovative and proactive in improving processes.
• Experience in real estate is a significant advantage.

Responsibilities:

• Efficiently manage incoming leasing inquiries via email, phone, text, and chat.
• Develop strong relationships with prospects to identify their needs and housing preferences.
• Match prospects with suitable apartment options, offering alternatives as necessary.
• Schedule and coordinate both virtual and onsite property tours.
• Ensure properties are prepared and presentable for scheduled tours.
• Achieve monthly targets for converting leads to appointments.
• Utilize Funnel software to track and manage lead interactions.
• Deliver outstanding customer service throughout the leasing process.
• Proactively follow up with prospects to secure appointments and facilitate leasing applications.
• Collaborate with prospects to ensure smooth application and leasing transactions.