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Escalation Engineer

Posted 17 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States, Brazil, Tel Aviv

🔍 Industry: Software Development

🏢 Company: Axonius👥 600-600💰 $200,000,000 Series E about 1 year agoAsset ManagementCloud SecurityInformation TechnologyCyber SecurityNetwork Security

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: DockerPythonBashMongoDBAPI testingLinuxNetworkingTroubleshooting

Requirements:
  • 5+ years in a senior-level, customer-facing support role (enterprise software environments).
  • Proven hands-on experience with Linux, Docker, and API integrations.
  • Experience working with CURL and creating CURL commands based on Python source code
  • Extensive experience with networking and network troubleshooting
  • Clear and concise communicator — both written and verbal.
Responsibilities:
  • Act as a primary escalation point for complex issues that cannot be resolved by Technical Support Engineers
  • Rapidly triage and analyze complex system/software related issues including outages, performance issues, and business blockers
  • Immediately join customer calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software.
  • Collaborate cross-functionally with support, engineering, and DevOps teams.
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