Network and Systems Operations Engineer (Family Networking)

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Requirements:

• 5+ years experience writing/reading/debugging code in one or more languages, such as Java, Python, Shell, Ruby
• 5+ years experience working with large-scale distributed systems and managing Linux-based systems in a cloud like AWS
• In depth experience with large scale observability and reporting systems (New Relic, Datadog, Elastic, Prometheus, etc.)
• 3+ years experience with solutions such as Docker, Kubernetes, system virtualization, cloud monitoring and logging
• 3+ years experience with IaC and config management tools such as Terraform, Cloudformation, Chef, Ansible, and similar

Responsibilities:

• Use tools such as Prometheus, Grafana, and Datadog to create and maintain observability infrastructure and tooling, including creating alerts, production reporting, and writing documentation
• Serve as a member of L1 support, working alone or with teammates to answer pages for all onboarded services and resolve or escalate issues in a timely manner
• Utilize anomaly detection and alerting, respond to alerts in PagerDuty, drive incidents to their conclusion, and lead the effort to strengthen the system based on post-mortem action items
• Coordinate cross-team and cross-functional efforts with processes, documentation, and tooling to ensure operational excellence