Client Success Manager, French Speaker (Remote)

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Requirements:

• Advanced proficiency in both French and English languages
• Proven experience working with OPCO and managing CPF processes.
• Qualiopi certification would be a plus
• Exceptional ability to communicate and foster positive business relationships
• Enthusiasm for working in a fast-paced, dynamic environment, with a proactive approach to managing competing priorities and deadlines
• Client-focused mindset, with the ability to adapt to diverse client profiles and manage challenging conversations with professionalism and empathy
• Agility and autonomy with technology (Dynamics, Learnlight platform, etc.)
• Working proficiency in Microsoft Office 365

Responsibilities:

• Develop a strong relationship with clients, serving as the primary point of contact throughout the program.
• Lead the implementation of programs, including client onboarding, product training, and webinars.
• Ensure all key client data is tracked in systems and manage learner performance through key metrics in Dynamics.
• Serve as the primary contact for client escalations from the Learner Succes Management (LSM) team, handling complaints with appropriate solutions within SLA timelines.
• Update client information in systems and create platform contracts with agreed conditions, ensuring necessary data is transferred to relevant departments for program launch.
• Deliver agreed reports and track KPIs such as attendance, completion, and satisfaction.
• Collaborate with Finance to ensure billing is accurate and timely.
• Ensure timely program renewals, monitor customer satisfaction at program closure, and support Sales in contract renewals.
• Identify opportunities for upselling or new product development.