Processing data from medical coders Ensuring claims get processed and paid Verifying insurance coverage Reviewing denied claims Assisting patients with billing questions Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies Maintaining great phone etiquette Helping with denials and follow-ups Correcting denial claims and resubmitting claims Submitting electronic and paper claims Recording and verifying explanation of benefits Providing administrative support including data entry, verifying insurance, follow-ups, authorizations, collections on outstanding balances and receivables