Director of Business Transformation

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Requirements:

• Insurance experience required, including Claims operations and Project Management experience.
• Extensive exposure to the Claims systems, processes and procedures.
• Project Management Professional (PMP) preferred.
• SAFE/Agile Certification preferred.

Responsibilities:

• Builds and maintains collaborative relationships with key project stakeholders.
• Acts as liaison between business and IT.
• Collaborates with all stakeholders, including risk, compliance, HR, claims, operations, and other lines of business to promote value streams and break down silos to ensure the right business outcomes.
• Anticipates organizational needs and partners with business leaders to develop solutions.
• Challenges leaders across business units in their assumptions about processes and scope to secure desired outcome.
• Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
• Understands customers’ objectives, processes, and products in order to make educated recommendations.
• Leads users in building a business case including cost, benefit analysis, risk assessment, and development of a high-level plan.
• Communicates to project stakeholders how functional design may impact downstream data sources as well as change management efforts.
• Oversees and leads business requirement gathering and analysis through business modeling.
• Leads the strategic narrative of the initiative and scope throughout the lifetime of the project.
• Coordinate across business leaders to create executive presentations to secure steer, approval, and awareness.
• Accelerates cross-functional approach on gathering detailed business requirements by leading workshops with stakeholders and project managers.
• Identifies interconnectivity between projects and their inputs and manages the stakeholders to optimize outputs.
• Performs quality review checks on project deliverables.
• Leads the business requirements and the Strategy Execution Team (SET) best practices syndication across the organization.