Engineering Manager, Site Reliability

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Requirements:

• You bring 2+ years of experience thoughtfully leading remote teams in reliability, infrastructure, or software engineering
• You take ownership, guiding high-impact projects from idea to completion, often in close partnership with others
• You have a strong track record of delivering critical infrastructure while supporting and coordinating across teams to meet shared goals
• You bring a deep understanding of modern public cloud infrastructure, observability practices, and distributed systems, and enjoy sharing that knowledge with others
• You communicate clearly, plan collaboratively, and bring creativity and curiosity to complex challenges
• You’re skilled at turning abstract ideas into approachable, incremental plans that create alignment and shared understanding
• You care about growing others and bring a thoughtful approach to career development—supporting team members through mentorship, growth opportunities, and promotions.
• You value data-informed decision-making and are passionate about using insights to improve how your team and product evolve
• You're comfortable using tools like JIRA, Google Sheets, and dashboards to support transparency and make collaborative decisions
• You're committed to fostering team health, consistent progress, and shared learning through agile practices and a culture of continuous improvement

Responsibilities:

• Support a collaborative working culture in a remote-first environment
• Leverage your technical expertise to drive project success by shaping architecture, guiding design decisions, and maintaining code quality through regular reviews—while occasionally contributing hands-on to non-critical path initiatives
• Coach and mentor your team by creating individualized development plans, tracking progress through measurable goals, and uniting the team around our company vision
• Partner with internal teams and business partners to scale a robust cloud infrastructure, ensuring operational excellence and cost efficiency for our virtual agent platform
• Cultivate a "shift left" culture for sustainable shared ownership of platform reliability, scalability, and performance
• Oversee On-Call and Incident Management processes and procedures
• Collaborate with Engineering Leadership to shape best practices and drive operational and technical excellence across teams