Senior Engagement Manager

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Requirements:

• Bachelor's Degree in field related to role required.
• Minimum of 8 years of experience in the field of role required.
• At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe.
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome.
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.
• Customer-facing consulting experience
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.

Responsibilities:

• Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives.
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.
• Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks.
• Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.
• Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries.
• Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary.
• Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels.
• Use prescribed guidelines or processes in analyzing situations.
• Profile customer stakeholders to gain awareness of differing perspectives.
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance.
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting.
• Identify methods for collecting data, performs data analyses and articulates findings.
• Develop simple models to understand the potential impacts of decisions under various scenarios.