netamorphosis - Operations Manager

Posted 9 days agoViewed

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💎 Seniority level: Manager, 5 years +

📍 Location: North Macedonia, South Africa, Bosnia and Herzegovina, Serbia, CET, ET

💸 Salary: 3500.0 - 4500.0 USD per month

🔍 Industry: Agency or ecommerce or a creative environment

🏢 Company: JobRack

🗣️ Languages: English

⏳ Experience: 5 years +

🪄 Skills: Project ManagementFigmaShopifyProject CoordinationOperations ManagementCommunication SkillsProblem SolvingAgile methodologiesOrganizational skillsClient relationship managementCross-functional collaborationTeam managementDigital MarketingProcess improvement

Requirements:

5 years + proven experience in operations management, project management, or a similar role, preferably within an agency or ecommerce or a creative environment
Strong organizational skills with the ability to juggle multiple projects and deadlines
Excellent communication skills, both written and verbal
Technical proficiency with project management tools and software such as Google Workspace, Figma, Shopify, Klaviyo,Mailchimp etc.
Quick to learn and adapt to new systems and processes
Proactive problem-solver who works independently

Responsibilities:

Track milestones and manage deliverables across projects, keeping everything (and everyone) on schedule.
Interface with clients to gather feedback and approvals, making sure their needs are met and expectations exceeded.
Collaborate with cross-functional teams to troubleshoot, test (UAT), and optimize digital experiences across CMS and web platforms such as Shopify, WordPress, Klaviyo, and Netlify/Strapi (Headless Commerce). Ensure smooth end-to-end functionality within the customer funnel through hands-on problem solving and technical validation.
Oversee scheduling and calendar management for team members to keep meetings and deadlines on track.
Work closely with creative teams, media partners, and clients to gather information and keep projects moving smoothly.
Prepare for major campaign shifts like seasonal sales and product launches by coordinating with everyone involved.
Identify and improve operational processes to make everything run more efficiently.

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