Technical Sales Engineer - US/Canada

View full description

Requirements:

• Minimum of 3+ years in a Sales/Pre-sales Engineering role in B2B software—cybersecurity and/or workforce management experience preferred.
• Proficiency in Linux Server and Windows environments.
• Experience working with HubSpot
• Strong knowledge of cloud platforms including AWS and Azure.
• Excellent troubleshooting skills and a proactive approach to problem-solving.
• Familiarity with virtualization technologies.
• Familiarity with Docker and PostgreSQL.
• Exceptional attention to detail, organization, time management, and prioritization skills.
• Excellent written and oral communication skills in English.

Responsibilities:

• Become an expert in Teramind’s products and develop a thorough understanding of our product technology by troubleshooting, reproducing issues, determining the root cause for customer-reported challenges and building tools for faster diagnosis and future problem resolution.
• Collaborate with the Teramind team to provide technical expertise in sales presentations, product demonstrations, and supporting technical evaluations.
• Create and communicate system design and integration strategies. Assist with proper deployment of solutions in customer environments.
• Design, manage, and deliver high-quality technical proofs of value (POVs) for prospective customers, working cross-functionally with Sales, Engineering, and Support teams.
• Proactively engage with customers and Teramind internal teams regarding product feedback, roadmap requests, and the competitive landscape.
• Maintain accurate notes/feedback/updates in CRM (HubSpot) regarding customer input, status updates, next steps, etc.
• This role will require the ability to articulate both the technical advantages and the value proposition of Teramind’s solutions.
• Participate in proposal reviews and coordinate with various internal teams to ensure all business unit goals are addressed in our proposals.