Cyber Operations Manager - Network/Secure Edge Engineering | Remote, USA

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Requirements:

• 3–5 years of experience leading technical teams in a Managed Security Services (MSSP) or service provider environment, with a focus on multi-tenant operations, client service delivery, and team performance.
• 7–10+ years of experience in network and security engineering, with hands-on expertise in enterprise firewall platforms (Palo Alto, Fortinet, Cisco), SD-WAN, VPNs, secure access service edge (SASE), and edge security solutions (ZTNA, CASB, SWG, DNS security).
• Minimum of 3 years of experience applying Zero Trust architecture principles across client environments, including identity-aware access controls and segmentation strategies tailored to multi-client infrastructures.
• Experience supporting secure connectivity and cloud networking for diverse client environments across AWS, Azure, and GCP; familiarity with cloud-native network security tools and hybrid integration patterns.
• Strong track record of developing repeatable, scalable processes for onboarding clients, implementing security controls, and delivering consistent service levels across accounts.
• Excellent client-facing communication skills, with a demonstrated ability to translate technical outcomes into business value and coordinate cross-functional teams (SOC, engineering, client success).
• Familiarity with integrating edge and network telemetry into SIEM/SOAR platforms (e.g., Splunk, Exabeam, Swimlane) to enrich threat detection, support alert triage, and enable managed response workflows.
• Knowledge of frameworks and compliance mandates relevant to MSSP clients (e.g., NIST CSF, ISO 27001, HIPAA, PCI-DSS, CJIS), and experience aligning network/edge controls to client-specific requirements.

Responsibilities:

• Lead a high-performing team of network and secure edge engineers, fostering a culture of accountability, innovation, and collaboration.
• Relay management and client expectations to team members
• Coach and mentor technical staff, ensuring skill development and alignment to evolving network security trends and business priorities.
• Serve as a strategic liaison between Optiv AFC Operations and client stakeholders.
• Manage client delivery teams, overseeing performance, SLAs, and partnership effectiveness in delivering secure managed services.
• Consult with clients to proactively incorporate their requirements into the service design
• Consult with clients to ensure they understand the how the service operates
• Consult with clients to relay service success stories, service risk, and service outages
• Partner with sales and practice managers to ensure they clearly understand the service definition and support them as needed in their sales and client management activities
• Partner with other managers both within the service and in other managed services to build and maintain synergy across functions
• Matrix resources to other managed security services as needed to ensure success of the overall organization
• Work through staff to deliver a high quality and predicable service while applying the appropriate leadership style (directing, coaching, supporting, delegating) for the situation
• Instill a sense of ownership and accountability in team members’ responsibilities
• Relay success stories, service risk, and service outages to upper management
• Track, measure and report resource allocation to contribute to effective resource management
• Tailor communication frequency, context, and format for the intended target audience
• Establish, document, and enforce operational standards for secure network design, change management, and incident response across hybrid environments.
• Drive process automation for policy deployment, configuration management, and health monitoring across edge infrastructure.
• Design, implement, and oversee the execution of quality controls that ensure rigid adherence to processes and procedures
• Track, measure, and report process and procedure metrics
• Provide guidance for the integration of secure edge telemetry into incident response workflows and SIEM/SOAR pipelines to enhance detection and investigation.
• Develop and track operational KPIs, including availability, threat coverage, and performance of network security tools.
• Own the strategy and implementation of secure edge solutions including SD-WAN, SASE, ZTNA, CASB, SWG, and DNS security.
• Modernize and secure hybrid network infrastructure, enabling resilient, scalable, and encrypted connectivity across cloud and on-prem environments.
• Implement Zero Trust networking principles, including identity-aware access, microsegmentation, and least privilege enforcement.
• Ensure seamless integration of firewalls, VPNs, and secure gateways with identity, cloud, and endpoint security platforms.
• Ensure technology maintains adequate pace with vendor releases
• Minimize technology debt by consolidating technology investments into only the essential solutions and leveraging shared technology across managed services where feasible
• Build and maintain managerial level knowledge of technologies required for service delivery