Operations Consultant

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Requirements:

• 5+ years in operations consulting, professional services, project management, or a similar role, with a proven track record in process optimization and client engagement.
• A bachelor’s degree in business administration, Operations Management, or a related field.
• Advanced proficiency in computer skills including Microsoft Excel and Microsoft PowerPoint.
• MBA, PMP, Six Sigma, and / or similar certifications are desirable.

Responsibilities:

• Assist with clients onboarding by clarifying operational requirements, supporting solution scoping, and ensuring alignment with client needs.
• Conduct assessments of existing client operations to identify areas for improvement and transformation and analyze risks and feasibility for proposed solutions.
• Design and develop client-facing deliverables such as implementation roadmaps, operational playbooks, onboarding materials, and tailored solution documentation.
• Facilitate smooth handovers from sales to delivery teams; manage project kick-offs, support operational process mapping, and guide the first year of new client implementations.
• Guide and manage clients through operational changes, define strategies for process improvements, and develop SOPs to ensure consistency, performance, and quality control.
• Create and customize templates for repeatable deliverables (e.g., project plans, workflow diagrams, SOPs) tailored to each client’s unique environment.
• Develop, review, and refine sales documents such as proposals, presentations, and other client-facing content to ensure alignment with business needs and operational goals.
• Coordinate with cross-functional internal teams to ensure clear task ownership, accountability, and alignment across practice-delivery efforts; lead status meetings and proactively share updates.
• Create and implement education plans for internal teams on new processes to ensure awareness, adoption, and efficient delivery.
• Assist with ongoing project management efforts related to new client implementations, internal initiatives, and ad-hoc client support.
• Conduct regular reviews to assess the effectiveness of implemented solutions and drive continuous improvement.